We value client conversations, but it's our exceptional IT Services that truly demonstrate our commitment and expertise.

Great Turnaround and Results

I have had the pleasure of working with Vlad for over a year now, providing top talent to Rethink IT and I couldn't be happier with our collaboration. He is consistently responsive, attentive, and kind.

TACLA SAWAN

Financial Services

Responsive, Attentive and Kind

Vlad and Josh are really excellent. They were able to help me with a fairly last minute data recovery project on an old PC. Really professional with great turnaround and results.

CHRIS MCKENNA

Logistics & Supply Chain

Rapid Response Times

Vladimir was very kind and was able to resolve my computer issue quickly! I recommend them for any issues you may have with your computer!

BRENDAN BYRNE

Aviation & Aerospace

Our Managed IT Services give you the technology support you need – no headaches, no hassles, no hidden costs.

At Rethink IT, we’ve designed our managed IT security and services to give your business everything it needs to mount its own in-house IT department - all at a fraction of the cost and with absolutely none of the headaches that normally come with it. Everything you require to leverage modern technology to your advantage - from help desk support, to vendor management, to backups, disaster recovery - is all provided with a fixed, predictable monthly cost.

Likewise, you also have to consider that we're better than an in-house department in a lot of ways. It's a luxury we have that they don't. We don't take sick days. We never give our two weeks notice, telling you we're leaving for someone else. You'll never scramble to replace us, you won't get hit with hidden fees - truly, you'd be hard-pressed to find a better everyday support solution for your business.

Why Managed Services?

  • Let us do the routine, mundane tasks so your employees can focus on what matters most to your bottom line.

  • Stop worrying about software updates, patches and security fixes. That's what we're here for.

  • Hate trying to make sense of multiple vendor contracts and ongoing relationships? Perfect! We'll take care of that, too, so everything ‘just works’ smoothly and seamlessly.

Here’s a quick overview of what’s included in our Managed Services program:

IT Help Desk

CTO & Strategic IT Consulting

Network Monitoring & Management

Backup & Disaster 
Recovery Services

Vendor Management

Cybersecurity

Work-from-Home Support

How Can We Help?

Call our business managed IT services department directly at
(415) 800-1462 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.

  • Fill in our quick form

  • We'll take the time to listen and understand your situation

  • If we're a good fit to help, we'll let you know the next steps

The Rethink IT Help Desk

24/7/365 coverage and support that you can depend on

Our support process sets clear expectations and maintains consistent service quality. When you submit a ticket, it is assigned to the technician best suited for the job, ensuring efficient and effective solutions.

Technicians follow up with a solution or provide an update on the timeline and process within 30 minutes. This structured approach guarantees reliable and high-quality support every time you reach out to us, enhancing your overall IT experience.

  • Clear Communication

  • Dedicated Technicians

  • Timely Updates

Cybersecurity

Growth-Proof Security Solutions for Your Business

We establish growth-proof cybersecurity for clients expanding their customer base. As professional services firms take on bigger clients, they must meet stringent cybersecurity standards to maintain compliance and secure new business.

Our team assesses and remediates your cybersecurity infrastructure, ensuring you can gain and retain clients without compromising their compliance requirements. We implement robust security measures that protect your data and support your business growth seamlessly.

  • Compliance Assurance

  • Data Protection

  • Risk Mitigation

Network Monitoring & Management

Constant monitoring generates constant insight… and opportunities for improvement

Whether you have a physical network, a cloud-based or virtual network or a hybrid of the two, your organization is made up of countless desktop and laptop computers, smartphones, tablets, servers and more. For your IT infrastructure to work in all the ways you need it, it must be as streamlined and as simplified as possible. This, in essence, is why Remote Monitoring and Management (RMM) software is so critical – it’s always capturing device performance data and is scanning processes, applications and event logs, even when everyone else has gone home for the day.

It’s also feeding real-time, actionable data back to our own system so that it can trigger automated alerts for more than 2,400 types of potential issues. If a problem rears its ugly head, we’ll be able to put a stop to it now – before it has a chance to negatively impact your business down the road.

  • We’ll have a real-time view of your network and all connected devices, so we always know exactly what is going on

  • Performance reports generate full visibility and accountability at all times

  • Potential problems are flagged and addressed BEFORE they impact your network

  • Automated backups are critical for restoring systems in the event of an outage

  • If a switch or even a surge protector needs to be reset, we can do so remotely – allowing our Help Desk staff to step in and take care of a problem before you even realize something critical is happening

Backup & Disaster Recovery Services

No matter what life happens to throw at you, you’ll be ready

Disasters come in all shapes and sizes… but that doesn’t mean you can afford to be any less prepared. We’re not just talking about cyber-attacks and other IT-related disasters, a fire in your office can be just as devastating as a computer virus. Because we’re in San Francisco, tornados and other types of weather-related natural disasters need to be in the back of your mind. Even your own employees could accidentally cause a problem. Remember, 58% of lost data is due to human error. Any one of these events could bring your business to its knees… which is why you need to be ready for anything. With our comprehensive backup, disaster recovery and business continuity services, your business will be able to survive anything – allowing you to pick right back up as quickly as possible like nothing ever happened. We can offer you long-lasting protection from a wide range of of events:

  • Natural disasters (like extreme weather)

  • Hardware failures

  • File corruption and software failures

  • Cyber attacks (like ransomware or malware)

Vendor Management

Better management for a better return on investment

Working with technology vendors on a daily basis can quickly become a full-time job – which is a problem, because you’ve already got one of those (rightfully) monopolizing most of your time. At Rethink IT, we have long-term relationships with a lot of the top vendors in the area – allowing us to not only step in and act as your single point of contact for all vendor relations, but also putting us in an excellent position to negotiate better deals and better pricing whenever we can.

Whether you’re interested in exploring better options for your Internet, phones, fax services, CCTV, access control, alarms, network wiring or all of the above, we’re eager to become the partner you need when you need it the most.

  • Have a single point of contact for anything IT related

  • Allow our team to help negotiate better rates for your services

  • Ensure you have the right technology stack to help you reach your business goals

CTO & Strategic IT Consulting

Create a better future for your business through better planning today

IT should always be a revenue generator for your business – but without the right strategy at the heart of your infrastructure, it’s difficult (some might say impossible) to get to that point. This is why our outsourced CTO services are so important – we can help drive your IT strategy, recommended better ways to use technology to preserve your competitive advantage and more.

Your business is always evolving and your IT needs to evolve right along with it. Rethink IT offers both the short and long-term initiatives that can help make that happen, unlocking incredible efficiency and productivity gains along the way.

  • Strategic consulting is a core part of our offering that ensures you get the best results from our service – not an added bones

  • Work directly with our experienced IT strategists who have 20+ years of strategic business IT strategy experience

Work-from-Home Support

Ensuring seamless connectivity and secure access for your distributed team

Our Remote Worker Support ensures your team stays connected and productive from anywhere. We provide the necessary technology setup, secure access to company data, and continuous IT Services support tailored to your remote workforce’s needs.

With our proactive IT Services, we monitor and manage your remote infrastructure, addressing any issues before they impact your business. Our dedicated technicians are available around the clock, ensuring your remote workers have the reliable support they need to perform at their best.

  • Monitor employee productivity from anywhere.

  • Comprehensive collaboration tools to bring your team together.

  • Increased peace-of-mind that only comes with knowing the security of your entire business is accounted for by a holistic approach to asset management, policy enforcement, security monitoring and management and more.

Let’s Take Your Business to the Next Level

To find out if managed services is the right fit for your business, contact us for a free IT assessment.

Above all, we promise never to hit you with hidden fees. We're not going to sell you on the "newest, fanciest, coolest" IT trend just for the sake of it. We're here to provide great, integrity-driven IT support that will work in a better, more efficient way than your internal IT department.