Hardware Monitoring and Maintenance business Professional Enterprise
Remote Support Help Desk Discount Rate Mon - Fri Sun - Sat
On-site support - 2 Hours/Month Mon - Fri
Device event monitoring ✓ Mon - Fri Sun - Sat
Application and privilege control - ✓ ✓
Workstations patch management ✓ ✓ ✓
Proactive maintenance ✓ ✓ ✓
Servers monitoring ✓ ✓ ✓
Servers patch management ✓ ✓ ✓
Hardware warranty monitoring - ✓ ✓
Out-of-warranty hardware replacement - - ✓
Proactive hardware repairs and replacements - ✓ ✓
Spare workstations inventory - - ✓
Windows/Android/Chrome OS endpoints management ✓ ✓ ✓
Apple endpoints management ✓ ✓ ✓
Major software maintenance and troubleshooting - ✓ ✓
Cybersecurity
AV Protection ✓ ✓ ✓
SOC and M/XDR ✓ ✓ ✓
Professional Firewall ✓ ✓ -
Enterprise level firewall - - ✓
IPS - ✓ ✓
DNS Watch - - ✓
Webblocker - - ✓
Data Loss Protection ✓ - ✓
Advanced Email Security - - ✓
Secured remote access solutions - - ✓
Password manager - ✓ ✓
Vulnerability scans (monthly) - ✓ ✓
Penetration tests (yearly) - - ✓
Data protection
Servers on-site and cloud backup - ✓ ✓
Servers disaster cloud recovery - Add-On Add-On
Workstations cloud backup - ✓ ✓
EEmails backup - - ✓
Cloud storage backup - - ✓
Internal networks management and infrastructure
Internal networks management and maintenance ✓ ✓ ✓
Wi-Fi deployment and maintenance - ✓ ✓
Ethernet deployment and maintenance - ✓ ✓
IPrinting infrastructure
Printing software and settings - ✓ ✓
Printer hardware issues and maintenance - ✓ ✓
Cloud services
Microsoft administration - ✓ ✓
Google administration - ✓ ✓
Other cloud services administration - ✓ ✓
Phones and conferencing
onferencing software implementation and administration - ✓ ✓
VoIP implementation and administration Add-On Add-On Add-On
Additional services
Web-hosting Add-On Add-On Add-On
Quarterly Status Reports - ✓ ✓
Video surveillance administration Add-On Add-On Add-On
Premises conditional access administration Add-On Add-On Add-On

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